Matthew Cavanaugh

Multi-Certified Service Desk Technician

Tier 1 & 2 Help Lines | Technical Support | User Training | Software/PC/LAN Troubleshooting

Key Skills
Technical TroubleshootingHardware ConfigurationsSoftware Installs
LAN/WLAN ConnectivityImagingPhone & Online Support
Client/Server ModelsPreventive MaintenanceUser Training/Support
Customer ServiceComplaint HandlingVirus Removal

Technology Proficiencies
Software: MS Office(Word, Excel, Outlook, Powerpoint), Lync, Adobe
Browsers: Internet Explorer, Microsoft Edge, Firefox, Chrome, Safari
Call-Tracking Tools: Service Desk Plus
Hardware: Desktops, Laptops, Tablets, Deskphones, Cell Phones, Printers/MFDs
Platforms: Windows, MAC OS, Android
Professional Experience
Public Health Management Corporation - Philadelphia, PA
Service Desk Technician, 2014-Present
User Support Technician, 2012 to 2014
Intern, 2012

Nonprofit Technology Resources - Philadelphia, PA
Volunteer, 2009-2010

Education & Credentials
Microsoft Specialist(MS): Windows 7 Configuring, 2011
CompTIA A+ ce, 2010
CompTIA Network+ ce, 2010
CompTIA Security+ ce, 2011

City College(Formerly known as Computer Technology Institute) - Philadelphia, PA
Completed Computer Support Specialist Associate's Degree Program, Class of 2012

Lincoln Technical Institute - Philadelphia, PA
Completed PC Support Specialist Diploma Program, Class of 2010

Learning Tree International
Completed Building ASP.NET Web Forms Applications course

Peirce College
Enrolled in Compentency Based Education Bachelor's Degree program